Terms & Conditions

1. Agreement and acceptance

These Terms and Conditions ("Terms") govern access to and use of BiteDirect websites, applications, software and related services. BiteDirect is operated by SWADAR LABS (OPC) PRIVATE LIMITED ("BiteDirect", "we", "us" or "our").

By registering an account, purchasing or activating a licence, subscribing to a plan, installing the application or using the services, you agree to these Terms. If you use BiteDirect on behalf of a restaurant or business, you represent that you are authorised to bind that business. If you do not agree, do not use the services.

2. BiteDirect services

BiteDirect provides restaurant technology tools. The commercial service categories are:

• Lifetime Offline Billing: device-based billing software designed for offline use, subject to the licence purchased and the product's stated capabilities.
• Online Billing: billing and invoicing functionality using online services and cloud features where enabled.
• Restaurant/Cafe Management: restaurant operations tools that may include menu, table, staff, kitchen, billing, reporting and related management features.
• Online Orders: digital menu, QR-code ordering, customer order submission and order management functionality.

Feature availability, device limits, support, storage, synchronisation and commercial terms depend on the selected service and the offer accepted at purchase. Features may be changed or added over time, subject to applicable law and any specific paid-plan commitments.

3. Account registration and security

You must provide accurate and current registration information, keep account details updated, protect passwords and authentication methods, and restrict access to authorised users. You are responsible for activity through your account except to the extent caused by our breach or liability that cannot legally be excluded. Notify us promptly if you suspect unauthorised access.

4. Restaurant and business responsibilities

Restaurants are independent businesses and remain responsible for their own operations, products and customer relationships. Each restaurant is responsible for:

• accuracy of restaurant details, menus, descriptions, prices, availability and opening hours;
• correct tax settings, GSTIN, applicable GST rates, invoices, statutory records and tax filings;
• food quality, safety, hygiene, preparation, packaging and applicable licences, including FSSAI requirements where applicable;
• accepting, rejecting, preparing and fulfilling customer orders;
• customer complaints, cancellations, refunds and after-sales service;
• staff accounts, permissions, device security and lawful handling of customer and employee information;
• ensuring that its use of BiteDirect complies with applicable laws and third-party rights.

BiteDirect supplies technology tools. Unless a separate written agreement expressly says otherwise, BiteDirect is not the restaurant, food seller, food manufacturer, delivery provider or agent responsible for preparing or supplying food.

5. Customer ordering and QR-code orders

Where Online Orders or QR-code ordering is enabled, customers may browse a restaurant's menu and submit orders to that restaurant. The restaurant is responsible for confirming availability, accepting or rejecting orders, preparing and fulfilling them, and resolving food, service, pricing and order-related complaints.

Order submission through BiteDirect does not guarantee acceptance or fulfilment. Preparation and serving times are estimates and may vary. The restaurant's displayed menu, prices, taxes, charges and ordering terms apply to the customer's transaction, subject to applicable law.

6. Payments, cancellations and refunds

BiteDirect may connect with third-party payment gateways or payment service providers. Payment processing is subject to the relevant provider's terms, availability and transaction confirmation. BiteDirect may receive transaction status and reference information to support order and account records.

Unless a separate agreement expressly provides otherwise, the restaurant is responsible for food-order cancellations, refunds, customer disputes and fulfilment issues. BiteDirect service fees, subscriptions and licence purchases are governed by the commercial offer shown at checkout or agreed in writing. Any no-refund condition is subject to applicable consumer rights and mandatory law. Contact the relevant restaurant for food-order issues and BiteDirect for platform-fee issues.

7. Fees, subscriptions and commercial terms

BiteDirect may offer free trials, subscriptions, usage-based charges, transaction-based fees, device licences or other commercial plans. The fee, billing cycle, trial period, usage limits, included features, renewal conditions and applicable taxes will be shown on the relevant pricing page, checkout, invoice or written offer. The terms presented and accepted for a particular purchase form part of the agreement.

Unless otherwise stated, fees are payable in the currency and by the payment method specified at purchase. You authorise applicable charges for the plan or licence selected. We may change prices for future purchases or renewals by giving notice as required by law or the applicable agreement. Changes will not retrospectively increase fees already paid for a fixed paid period.

8. Lifetime Offline Billing licence

A Lifetime Offline Billing purchase grants a limited, non-exclusive, non-transferable licence to use the software on the device or installation covered by the purchase, for the lifetime period expressly stated in the offer or purchase confirmation.

• The licence is limited to the number and type of devices stated in the purchase terms.
• The licence does not automatically include hardware, printer warranties, payment gateway services, cloud storage, online synchronisation, third-party subscriptions or future premium features unless expressly included.
• Offline operation depends on supported device hardware, operating system and application configuration. Initial activation, verification, updates or support may require internet access if stated by the product.
• Device replacement, migration, hardware failure or reinstallation may require verification and may be subject to licence-transfer limits stated at purchase.
• You may not copy, resell, sublicense, distribute or transfer the licence without our written permission.

The exact duration and scope of a lifetime licence are those stated in the offer accepted at purchase. The word 'lifetime' does not mean an unlimited guarantee that every future version, device or third-party service will be supported forever.

9. Online Billing licence and cloud services

Online Billing may rely on internet connectivity, cloud infrastructure, authentication and synchronisation. Access may be affected by connectivity, scheduled maintenance, outages, third-party service interruptions, account status or security measures. We aim to maintain service availability but do not guarantee uninterrupted or error-free operation. Cloud storage, retention, user limits and included features are governed by the selected plan.

10. Restaurant/Cafe Management and Online Orders

Restaurant/Cafe Management and Online Orders are provided according to the features enabled for the account. Restaurants are responsible for configuring menus, tables, ordering rules, service charges, taxes, kitchen workflows and staff permissions correctly. Restaurants must review orders and billing records and must not rely on the platform as a substitute for their own operational checks.

BiteDirect does not guarantee a particular volume of orders, customer traffic, sales, revenue or business results.

11. Offline operation, data and backups

Some features may store information locally on a device. Offline records may not be available on other devices or in cloud reports unless synchronisation is supported and completed. Device damage, loss, reset, application removal, storage corruption or browser-data clearing can cause local data loss.

You are responsible for maintaining suitable backups of important business records and verifying successful synchronisation where applicable. We are not responsible for data loss caused by circumstances outside our reasonable control, subject always to liability that cannot legally be excluded.

12. Printers and third-party hardware

Printing may be supported through browser printing, Bluetooth, USB or native application integrations, depending on the device and configuration. Compatibility varies by printer model, firmware, operating system, browser, connection method and permissions. BiteDirect does not manufacture or warrant third-party printers or other hardware. Hardware warranty and defect claims should be directed to the seller or manufacturer.

13. GST, invoices and tax tools

BiteDirect may provide tax calculation fields, GST summaries, invoice generation and reports based on information entered or configured by the restaurant. The restaurant is solely responsible for selecting correct tax rates and categories, configuring inclusive or exclusive pricing, maintaining accurate business and GST details, verifying invoices and reports, and meeting tax filing and record-keeping obligations. BiteDirect does not provide tax, accounting or legal advice and is not a government-authorised tax filing service unless expressly stated in a separate agreement.

14. Acceptable use

You must not:

• use BiteDirect for unlawful, fraudulent or deceptive activity;
• attempt unauthorised access to accounts, systems or data;
• interfere with platform security, availability or operation;
• upload malware or harmful code;
• reverse engineer, decompile, copy or redistribute the software except where applicable law permits;
• misuse personal information or send unsolicited communications in violation of law;
• infringe intellectual property or other rights;
• circumvent licence, device, usage or payment restrictions;
• use the platform to misrepresent a restaurant, order, payment or transaction.

We may investigate suspected misuse and take proportionate action, including restricting access where reasonably necessary to protect users, the platform or third parties.

15. Intellectual property and user content

BiteDirect software, source code, platform design, branding, logos, documentation and underlying technology are owned by or licensed to SWADAR LABS (OPC) PRIVATE LIMITED. These Terms do not transfer ownership to you. You retain rights in content you provide, such as restaurant names, logos, menu descriptions and photographs. You grant us a limited, non-exclusive licence to host, process, display and use that content only as reasonably necessary to provide, secure and support the services.

16. Privacy and data protection

Our Privacy Policy explains how information is processed in connection with BiteDirect. Restaurants must provide required privacy notices and have an appropriate legal basis for collecting and sharing customer and employee information with the platform. You must not upload information you are not legally authorised to process. The Privacy Policy forms part of these Terms.

17. Service availability, updates and maintenance

Services may be unavailable or limited due to maintenance, upgrades, cloud or network outages, payment-provider interruptions, security incidents, device or operating-system changes, or events beyond our reasonable control. We may update software to maintain security, compliance or functionality. Where a change materially affects a paid service, we will provide notice where required by law or the applicable agreement.

18. Suspension and termination

We may suspend or restrict access where reasonably necessary because of non-payment, material breach of these Terms, suspected fraud, security risk, unlawful use or a legal requirement. Where appropriate and legally permitted, we will provide notice and an opportunity to address the issue. You may stop using the services and cancel a subscription according to the cancellation process applicable to your plan. Fees already due remain payable. Data retention and deletion after termination are handled under the Privacy Policy and applicable law.

19. Disclaimers

BiteDirect is a software and technology service. To the maximum extent permitted by law, we do not warrant that the platform will be uninterrupted, compatible with every device or printer, free of all errors, or continuously connected to third-party services. Reports and calculations depend on data and settings supplied by users and must be independently checked before business or statutory use. Nothing in these Terms excludes statutory warranties, consumer rights or other obligations that cannot legally be excluded.

20. Limitation of liability

To the maximum extent permitted by applicable law, SWADAR LABS (OPC) PRIVATE LIMITED will not be liable for indirect or consequential loss, loss of anticipated profits, business opportunities or goodwill arising from use of the platform. We are not responsible for restaurant food quality, food safety, fulfilment, user-entered prices or tax settings, third-party payment services, third-party hardware, connectivity failures or local-device data loss, except to the extent caused by our breach or liability that cannot legally be excluded. Nothing in these Terms limits liability for fraud, wilful misconduct or any other liability that cannot be limited under applicable law.

21. Indemnity

To the extent permitted by law, business users are responsible for claims arising from their unlawful business operations, food safety or quality violations, inaccurate content or tax settings, infringement of third-party rights, unlawful handling of personal information or material breach of these Terms. This does not require a user to indemnify us for loss caused by our own unlawful conduct or liability that cannot legally be transferred.

22. Changes to these Terms

We may update these Terms to reflect changes to the platform, commercial model or applicable law. The revised version will be published with an updated date. Where required, we will give notice of material changes or obtain consent. Continued use after the effective date of an update constitutes acceptance only to the extent permitted by applicable law.

23. Governing law and disputes

These Terms are governed by the laws of India. Subject to mandatory consumer protection laws and statutory jurisdiction, courts of competent jurisdiction at Bangalore, Karnataka, India will have jurisdiction over disputes arising from these Terms. Nothing in this clause restricts a consumer's right to approach a competent consumer commission or other authority.

24. Contact information

For account, subscription, technical support or legal queries, contact:

• Platform: BiteDirect
• Legal entity / Operator: SWADAR LABS (OPC) PRIVATE LIMITED
• Support email: contact@swadar.in
• Website: https://www.bitedirect.in/
• Registered address:
  SWADAR LABS (OPC) PRIVATE LIMITED
  #677, 1st Floor, Suite No.365
  27th Main, 13th Cross
  HSR Layout, Sector 1, Bangalore
  Karnataka, India 560 102