Submit your refund request within 100 days of purchase. After that period, refunds will not be accepted.
1. Our refund commitment
SWADAR LABS (OPC) PRIVATE LIMITED is committed to treating BiteDirect customers fairly. This Refund Policy explains the refund commitment applicable to the Lifetime Offline Billing plan and how to submit a request.
Where this Policy promises a refund, the commitment will be honoured subject to applicable law and the payment transaction being identifiable and verifiable.
2. Lifetime Offline Billing — 100-day refund window
For the BiteDirect Lifetime Offline Billing plan, you may request a refund of 100% of the subscription amount paid, without questions asked, provided that you submit the request within the first 100 days from the date of purchase.
- You do not need to provide a reason or explanation for a request made within the 100-day period.
- You do not need to explain whether or how you used the software.
- We will not require you to prove a product defect or service issue as a condition of an eligible refund.
- The refund applies to the subscription amount paid for the Lifetime Offline Billing plan.
After the first 100 days from the purchase date, refund requests will not be accepted under this policy. The 100-day period is measured from the date of purchase shown in our payment or account records. We may ask for basic transaction or account details only to identify and verify the payment and the date of purchase.
3. How to request a refund
To request your Lifetime Offline Billing refund, submit your request within the first 100 days from the purchase date by contacting us through the BiteDirect Contact page or the contact method provided on our official website.
Please provide enough information for us to locate the transaction, such as:
- the registered mobile number or account identifier;
- the payment date or approximate date; and
- the transaction ID, payment reference or receipt, if available.
You do not need to state a reason for a refund request submitted within the 100-day period. These details are requested only to locate and verify the payment and purchase date, not to assess whether your reason is acceptable. Requests received after the 100-day period will not be accepted.
4. Refund method and processing time
Once the payment is identified and the refund request is verified, we will initiate the refund through the original payment method or the appropriate payment-provider refund process, wherever supported.
The time taken for the refunded amount to appear in your account may depend on the payment provider, bank, card issuer or UPI service. Their processing timelines are outside our direct control. We can share available refund or transaction reference details to help you follow up with your payment provider.
If the original payment method is closed, blocked or unable to receive the refund, please contact us so that we can discuss an appropriate lawful alternative.
5. Online Billing, Restaurant/Cafe Management and Online Orders
The following BiteDirect services are provided with an initial 100-day free trial period:
- Online Billing
- Restaurant/Cafe Management
- Online Orders
During the free trial, you can use the applicable service and decide whether you want to continue. If you wish to continue after the trial, you may pay the applicable subscription amount and continue using the service. If you do not wish to continue, you may stop using the service and uninstall the app. If you choose not to continue after the trial, you do not need to make any payment.
There is no refund for subscription payments made for these services. If you have paid for a particular subscription month and later decide to stop using the service, the amount paid for that month will not be refunded, in whole or in part, including where you stop using the service before the end of that month.
If you decide not to continue, simply do not renew or make the next subscription payment. Your service will not continue beyond the period already paid for, subject to the applicable service terms. Not renewing a future period does not create a refund entitlement for a period already paid.
This no-refund rule for Online Billing, Restaurant/Cafe Management and Online Orders is separate from the specific 100-day, no-questions-asked refund commitment for Lifetime Offline Billing described above.
Nothing in this Policy limits any refund, cancellation or consumer right that cannot lawfully be excluded under applicable law.
6. Contact and operator details
For refund requests or questions about this Policy, contact:
- Platform: BiteDirect
- Legal entity / Operator: SWADAR LABS (OPC) PRIVATE LIMITED
- Website: https://www.bitedirect.in/
- Contact page: BiteDirect Contact
- Registered address:
SWADAR LABS (OPC) PRIVATE LIMITED
#677, 1st Floor, Suite No.365
27th Main, 13th Cross
HSR Layout, Sector 1, Bangalore
Karnataka, India 560 102