Helpful answers for restaurant owners, managers, staff and customers. Explore guidance for Lifetime Offline Billing, Online Billing, Restaurant/Cafe Management and Online Orders.
Restaurant owners Staff & managers Customers
For restaurant owners
OWNER FAQs
BiteDirect offers different service options for food businesses:
Lifetime Offline Billing: a lifetime-access billing option designed for offline use.
Online Billing: online restaurant billing.
Restaurant/Cafe Management: tools for managing restaurant operations, based on the features enabled for your account.
Online Orders: lets customers place orders digitally, including QR-based ordering where enabled.
Choose the service that best matches your business workflow.
Use the Register Your Business link on the BiteDirect website and follow the registration steps shown. Keep your business and contact details available while registering.
BiteDirect is intended for food-service businesses such as restaurants and cafes. The appropriate service depends on whether you need billing, management features, online ordering or an offline billing setup.
Lifetime Offline Billing is the BiteDirect option for businesses that want to use the billing application offline after the initial setup/login. It is intended to keep the billing workflow available without depending on continuous internet connectivity. Data handling and device-specific conditions are described during purchase and setup.
The Lifetime Offline Billing configuration is designed to keep its billing data locally on the device rather than routinely syncing that billing data to the BiteDirect cloud. Please keep your own backups and protect access to the device. If you need multi-device cloud access or online reports, ask about the online service options before purchasing.
You can request a 100% refund of the subscription amount within the first 100 days from the purchase date, without questions asked. You do not need to give a reason. Refund requests made after the first 100 days will not be accepted. See the Refund Policy for full details.
Yes. Online Billing is offered with an initial 100-day free trial. After the trial, you can pay the applicable subscription amount to continue. If you do not want to continue, you can stop using the service and uninstall the app.
Yes. Restaurant/Cafe Management is offered with an initial 100-day free trial. If you wish to continue after the trial, pay the applicable subscription amount. If you do not wish to continue, you can stop using the service and uninstall the app.
Yes. Online Orders is offered with an initial 100-day free trial. After the trial, you may pay the applicable subscription amount to continue. If you do not wish to continue, you can stop using the service and uninstall the app.
No. Payments for a subscription month for Online Billing, Restaurant/Cafe Management and Online Orders are non-refundable, including if you stop using the service partway through that month. You can choose not to renew for the next month. This is separate from the Lifetime Offline Billing 100-day refund commitment. See the Refund Policy.
Depending on the modules enabled for your account, BiteDirect can support restaurant workflows such as billing, dine-in orders, QR-based ordering, kitchen order notifications and reports. Confirm the exact modules included in your selected plan before subscribing.
Where QR ordering is enabled, a customer scans the QR code associated with a table, views the menu and places an order. The order is sent to the restaurant workflow for staff/kitchen handling. The restaurant can prepare the order and generate the final bill/payment step according to its setup.
BiteDirect receipt layouts are designed to support common 58 mm and 80 mm thermal receipt widths in supported printing setups. Printer compatibility can depend on the printer model, connection type, device and browser/app environment. Test-print from your actual device before using it for daily billing.
Printing options depend on the device and platform. Supported Android app setups can use the native printer bridge; supported Chrome environments may offer browser-based printing options. iPhone/iOS browser printing support can differ. Confirm compatibility with your printer model and device before relying on a particular connection method.
Reporting depends on the service and modules enabled for your account. Online service plans may provide cloud-based reporting features. Lifetime Offline Billing is designed for local/offline use, so do not assume that its records are available in an online dashboard or across multiple devices.
You can stop using the service and choose not to make the next subscription payment. Your current paid month is non-refundable, and access is subject to the service terms for the period already paid. You do not need to renew if you do not want to continue.
Application pages & features
APP PAGE FAQs
📌 Billing
The Billing page lets you create bills, add menu items, view the current bill, apply available dine-in offers and access dine-in orders.
Yes. The billing screen provides an Item Code field and an Add option.
Yes. Use View Menu Items to browse the available menu items.
Yes. The Billing page includes a Print function and printer setup options.
Yes. Use DINE-IN ORDERS to load dine-in orders by date.
🧾 Categories
Categories organize menu dishes so they are easier to manage and browse.
Select Add Category, enter the category name and description, then save it.
Yes. The Categories page displays category dish counts.
🍽️ Customer Journey
The Customer Journey page is part of the BiteDirect customer-facing and restaurant workflow.
The customer-facing flow can take customers from restaurant discovery to the restaurant menu and ordering experience.
📦 Dashboard & Home
The dashboard provides access to core restaurant operations such as Billing, Menu, Orders, Settings and other restaurant management functions.
Yes. Use the restaurant profile or settings options available from the dashboard.
Yes. The dashboard provides an option to set or change the secure 4-digit PIN.
⚙️ Dine-In Menu
It is the menu experience used for restaurant dine-in ordering.
Yes. Customers can browse the available menu through the dine-in menu experience.
🛎️ Add Inventory Item
The item form supports item name, item code, category, unit, opening stock, reorder level, supplier and storage location.
Opening Stock is the quantity currently available when the item is initially added.
Reorder Level is the minimum quantity you want to reach before purchasing more.
Yes. The Quick Add Restaurant Inventory section lets you select multiple items and add them together.
Yes. The individual item form remains available for items not in the standard catalogue.
📌 Inventory Items
You can manage the restaurant's inventory items, search items and filter them by category.
Yes. The page provides a search field for item or code.
Yes. Use the category filter.
Yes. Use Add Item to create an inventory item.
The quick-add inventory workflow can be used to select multiple standard restaurant items and add them together.
🧾 Inventory Movements
Inventory Movements track changes to inventory stock.
They provide a history of inventory changes such as stock coming in, going out and other recorded movements.
☰ Inventory Recipes
Recipes provide ingredient mapping for menu items.
Ingredient mapping connects menu dishes with the inventory ingredients used to prepare them.
👥 Inventory Reports
Inventory Reports provide inventory analytics and help review stock information.
The inventory system includes low-stock information and reporting for stock monitoring.
🍽️ Inventory Stock In
Stock In is used to record inventory purchases or other incoming stock.
Recording incoming stock keeps the inventory quantity and stock history up to date.
Yes. The Inventory Stock In workflow is intended for recording purchases/incoming stock.
📦 Inventory Stock Out
Stock Out is used to record consumption or inventory leaving stock.
Use it when inventory is consumed or otherwise needs to be reduced through a stock-out movement.
⚙️ Inventory Suppliers
Suppliers are used to manage vendors associated with inventory purchasing.
Yes. The inventory item form includes a Supplier field.
📊 Inventory Wastage
Wastage is stock that can no longer be used and needs to be recorded as waste.
The page includes examples such as expired stock, damaged stock and preparation waste.
Recording wastage helps keep actual stock quantities accurate and makes waste visible in inventory tracking.
🔐 Inventory
Inventory helps track what you buy, what you use, what you waste and what you have left.
The Inventory page provides Inventory Items, Stock In, Stock Out, Suppliers, Recipes, Stock Movement, Wastage and Reports.
Stock In is used to record purchases or incoming inventory.
Stock Out is used to record consumption or stock leaving inventory.
Wastage is used to record inventory that is no longer usable.
Reports provide inventory analytics and help review stock information.
🛎️ Kitchen
The Kitchen page displays restaurant kitchen orders and their preparation status.
The page shows To Prepare, Preparing, Ready to Serve and Served.
The page states that new orders will appear automatically.
📌 License Expired
The License Expired page informs you that the license has expired and asks you to renew it to continue using BiteDirect without interruption.
Select Renew License and choose an available renewal plan.
The page states that secure payment is processed through Razorpay.
🧾 License Renewed
It confirms that the BiteDirect license has been successfully renewed and can continue to be used.
The page provides Continue to BiteDirect and indicates that the license information has been updated.
☰ Lifetime Dashboard
The dashboard provides Billing, Menu, Profile, Orders and Settings access.
Yes. Orders is available from the dashboard.
Yes. Menu is available from the dashboard.
👥 Lifetime Billing
You can create bills, add items by item code or from the menu, view active dine-in offers and access dine-in orders.
Yes. The page provides Print and printer setup functionality.
Yes. Printer setup supports USB Printer and Bluetooth Printer options.
Yes. View Menu Items lets you browse the menu.
🍽️ Lifetime Categories
They organize restaurant menu dishes into categories.
Yes. Add Category lets you enter a category name and description.
📦 Lifetime Menu
Yes. The lifetime menu page lets you add and manage dishes that customers will see on the restaurant menu.
Yes. The Add Menu Item form includes an Add Category option.
Yes. The page provides a Download Digital Menu option.
⚙️ Lifetime Registration
The registration form asks for restaurant information, owner information, business contact details and restaurant location.
Yes. You can provide a Google Maps location or fetch your current location.
Yes. The registration flow includes mobile verification with OTP.
📊 Lifetime Settings
Lifetime Settings lets you configure business charges and GST details.
You can configure Service Charge and Parcel Charge.
Yes. GST Number is an optional field.
🔐 Login
You can sign in using your registered mobile number with OTP verification or use your secure 4-digit PIN.
Enter your registered mobile number, request an OTP and verify the OTP to sign in.
Yes. The login page provides a PIN Login option using the secure 4-digit PIN.
Use the Resend OTP option after the displayed resend timer becomes available.
🛎️ Menu Management
Select Add Menu Item and enter the dish name, category, price, GST, food type and other available details.
The menu form provides 0%, 5%, 12%, 18% and 28% GST options.
Yes. The Food Type field provides Vegetarian, Jain, Contains Egg and Contains Chicken / Meat / Fish / Seafood.
Yes. The form supports JPG, PNG or WEBP images up to 5 MB.
Yes. The menu form provides Available and Popular controls.
📌 Monthly Billing / My Orders
My Orders lets customers view restaurants they have ordered from and their order history.
Yes. The page displays restaurants associated with your order history.
🧾 My Orders
My Orders shows restaurants you have ordered from and your order history.
Yes. The page lists restaurants associated with your order history.
☰ Offers
You can create and manage restaurant offers.
The page includes Percentage Discount, Flat Discount, Buy One Get One, Combo Offer and Free Delivery Offer.
Yes. The page provides conditions such as Standard Offer, Collect at Restaurant and Pre-Book 24 Hours.
Yes. You can choose Dine-In, Online or Both.
Yes. Offers can apply to the Entire Menu, a Selected Category or Selected Menu Items.
👥 Orders
You can view and manage restaurant orders received by the restaurant.
Yes. Available status filters include Pending, Approved, Waiting to be prepared, Being prepared, Ready to serve and Completed.
Yes. The page provides Paid, Pending and Failed payment filters.
Yes. The Orders page supports selecting an order date and defaults to today.
It is a setting on the Orders page that controls whether online orders are automatically approved.
🍽️ Rating
Customers can rate Food Quality, Service and Ambience.
Yes. The page provides an optional feedback field with a 500-character limit.
Yes. A Skip option is available.
📦 Restaurant Registration
Use Restaurant Partner Registration and provide the requested restaurant, owner, contact and location information.
The registration page uses OTP verification for the mobile number.
You can provide a Google Maps location or use the option to fetch your current location.
Yes. The registration form supports business certificate details and document upload, with PDF, JPG, JPEG and PNG formats and a maximum file size of 10 MB.
The form includes FSSAI Certificate, GST Certificate, Shop & Establishment License, Trade License, Certificate of Incorporation and Other Business Certificate.
⚙️ Restaurant Menu
It is the customer-facing menu where customers can browse dishes and start an order.
Yes. The menu includes a search option.
Yes. Active Online Offers are displayed when available.
The page displays a Restaurant Unavailable message and redirects the customer to the restaurants page after the displayed countdown.
📊 Restaurant QR Menu
It is a QR-based restaurant ordering experience where a customer can review the menu and send an order to the waiter.
The customer enters their name and selects Send Order to Waiter.
Yes. The page explicitly tells customers that the order will be sent to the waiter for approval.
Yes. The page provides a Placed Orders option.
🔐 Restaurants
It helps customers find restaurants and discover places near them.
Yes. The page provides a restaurant-name search field.
Yes. My Favourites and My Orders are available from the page.
🛎️ Settings
Settings covers restaurant, ordering, payments, delivery and customer-experience configuration.
Yes. You can configure the days and start/end times during which online orders are automatically accepted.
Yes. The settings include Default preparation time in minutes.
Yes. Settings includes Minimum Order Value and Maximum Order Value.
Yes. Available cancellation windows include 5, 10, 15 and 30 minutes.
Yes. Business settings include Service Charge, Parcel Charge and GST Number.
📌 Staff Dashboard
The dashboard provides access to Staff Orders, Menu, Reports, Staff, Billing, Settings, Offers, Dining Tables, Waiting List, Table Order and Kitchen.
Yes. The Staff Dashboard provides a Change PIN function using a new 4-digit PIN.
🧾 Staff
You can manage restaurant staff, their roles, status and permissions.
The form includes Manager, Kitchen, Cashier, Waiter, Delivery, Cleaner and Other.
The staff workflow uses a 4-digit OTP verification before the staff account is created.
☰ Tables
It is used to manage restaurant dining tables, seating capacity, table status and assigned waiters.
Yes. Add Dining Table lets you enter a table number and seating capacity.
Yes. Active staff members with the Waiter role can be assigned.
Yes. Assign Staff allows one waiter to be assigned to multiple selected tables.
Yes. Each table can have a QR code that customers can scan to order the menu.
👥 Table Orders
It is used to take restaurant orders, assign a table and create a current order.
Yes. The page provides an Add by Item Code option.
Yes. Use View Menu Items to browse the restaurant menu.
Yes. Generate Final Bill allows one or more active tables to be selected and clubbed into a single bill.
The final bill screen provides Cash, UPI, Card and Other payment options.
The page requires an active internet connection to load live restaurant, table and order data and is locked while offline.
🍽️ Waiter Approval
It is used to handle orders that are awaiting waiter approval.
Yes. The page provides a Pending approval view.
Yes. A Refresh option is available on the page.
⚙️ Waiting List
It is used to manage customers waiting for a table and track table availability.
The page asks for customer name, mobile number and number of people.
Yes. The page displays table availability/status information.
Yes. Use Add Customer and then Add to Waiting List.
For restaurant staff & managers
STAFF FAQs
Open the BiteDirect login page provided by your restaurant and sign in using the credentials or authentication method configured by the owner. Some setups may provide a PIN-based sign-in option. If you cannot sign in, ask your owner or administrator to verify your access.
Feature access can depend on your assigned role and the service modules activated by the restaurant. Ask the owner or manager to check your permissions and account status. Do not use another employee's login unless your restaurant has explicitly authorised it.
Follow the order queue shown in your restaurant's BiteDirect setup. Review the table/order details, confirm the items and quantities, and use the available status controls to update preparation and service progress. The exact buttons and workflow may vary by configuration.
In the configured order workflow, statuses can include New, Being prepared, Ready to serve and Completed. Use the next appropriate status as the order moves from receipt to preparation, service and completion. Your restaurant may configure the exact workflow.
Check the table/order details and confirm whether the customer submitted more than one order before preparing duplicates. If duplicate orders appear to be caused by an app issue, inform the manager and contact BiteDirect support with the time and relevant order details.
Check that the printer is powered on, has paper, is paired/connected and is selected in the app. Confirm the configured paper width (58 mm or 80 mm) and try a test print. If using Bluetooth or USB, confirm that your device/browser supports that connection method. Ask the owner before changing saved printer settings.
The Lifetime Offline Billing setup is designed for offline billing after initial setup/login. Staff access still depends on the account and device configuration provided by the owner. If the device has not completed its initial setup, ask the owner to connect it and complete the required sign-in first.
Inform the restaurant manager or owner immediately. Staff should follow the restaurant's approval process for bill corrections, voids, cancellations or refunds. BiteDirect does not replace the restaurant's responsibility for customer-facing decisions.
For customers & diners
CUSTOMER FAQs
If the restaurant offers BiteDirect online or QR ordering, scan the QR code provided by the restaurant or open its ordering link. Browse the menu, select your items and quantities, review your order and submit it. Follow the instructions shown for that restaurant.
Ordering availability and whether an app is required depend on the restaurant's setup and the link or QR code it provides. Follow the instructions displayed when you scan the restaurant's QR code or open its ordering page.
Where a restaurant has enabled BiteDirect Online Orders, you can use the restaurant's BiteDirect ordering page or QR code to place an order directly with that business. Availability, delivery/pickup options and order acceptance are determined by the restaurant.
Payment methods and timing are determined by the restaurant's ordering and billing setup. For dine-in QR ordering, the restaurant may provide a payment QR code with the final bill. Always verify the payee and amount before completing a payment.
Please contact the restaurant directly and share your order details. The restaurant controls menu availability, order acceptance, preparation, fulfilment, cancellations and customer service for its orders.
Contact the restaurant as soon as possible. Whether an order can be changed or cancelled depends on whether the restaurant has accepted it or started preparing it and on that restaurant's own policy.
No. BiteDirect provides technology that helps restaurants manage billing and digital orders. Food preparation, packaging, delivery, food quality and fulfilment are handled by the restaurant or its chosen delivery partner.
For a food order, contact the restaurant first because it is responsible for the order and its customer refund/cancellation decision. BiteDirect's subscription refund policy applies to payments for BiteDirect services, not automatically to food orders placed with a restaurant. For a BiteDirect subscription question, see the Refund Policy.
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